THERE'S NEVER BEEN A BETTER TIME
to help people recover
Discover how Netera Networks, paired with Cisco, enabled Behavioral Health Group with the technology to help seriously addicted patents of opioid drugs get the care and help they need to break from this deadly addiction.
A DARK AND DANGEROUS ADDICTION
Today, over 2.1 million people in the U.S. suffer from a dependence on highly addictive opioid pain relievers. Typically prescribed to alleviate pain, Opioids are chemically related and interact with opioid receptors on nerve cells in the brain and nervous system to produce pleasurable effects and relieve pain. Unfortunately, this medication is so habit forming that over 30,000 lives were lost last year in what health officials have coined the “worst drug crisis in American history”. Without hope for a viable process to recovery, patients, families, and entire communities should brace for the farreaching effects of opioid addiction, an epidemic that knows no boundaries.
A LIGHT IN THE MIDDLE OF THE TUNNEL
Behavioral Health Group (BHG) is an organization that leads the fight to help restore lives and provide a holistic opioid addiction treatment to more than 15,000 patients nationwide. With over 40 locations, BHG provides
patients with hope and a sustainable plan through a two-pronged approach addressing the medical and behavioral aspects of opioid addiction.
TECHNOLOGY AIDS TO HELP VICITIMS LIVE FREE FROM ADDICTION
Making sure that every patient checks in with the clinic is critical to the success of the program. To ensure that each patient can check in with BHG staff, the BHG team decided to invest in a Cisco phone system and work closely with Netera Networks for two main reasons:
- BHG has built a robust Intake Call Center, supported by Netera, that is able to service thousands of calls per month. This Call Center permits all 40 BHG sites to service intake appointments within 48 hours – allowing the BHG team to meet the patients at their time of need.
- Every patient is drug tested. Patients must call in each week to see if they have been randomly chosen (this varies by state). If chosen, the patient must bring in their remaining medication. During testing, the BGH team can ensure the patients have the correct amount of methadone in their possession as well as check for drugs present in their system. If the patient does not have the correct amount of methadone reaming or does not have the correct amount in their system, it could mean they are using the drugs for recreational purposes. This drug testing helps protect the patient and the community.
While challenging to coordinate, demand for BHG services are increasing by 20% year over year. As a result of BHG’s partnership with Netera Networks opioid patients are getting the treatment they need to live lives free from addiction.
To learn more about Netera Networks and its approach to
helping businesses solve complicated technology challenges,
visit www.neteranetworks.com or by phone at 866-821-7137.
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